Why Choose Managed Partnerships?

Why choose Managed Partnerships?

We believe residents are entitled to receive an efficient bespoke service from their managing agent, receive value for money for their service charges and for the building and grounds to be safe, well-maintained and is a delightful place to live. We believe that investment owners are entitled to receive the same service to attract and retain tenants and to protect and enhance their capital investment. We believe the directors of a residents management company are entitled to such service in order to take away as much of the stress and hassle of being a director.

Is your current Managing Agent meeting your service standards and expectations?

Can you answer “Yes” to every one of the following questions?

• Does your current Managing Agent communicate well, including responding promptly to emails and telephone calls?

• Do you have a dedicated Property Manager who handles all aspects of the building’s management without having to delegate to other teams who have no personal knowledge of the building and its needs?

• Does your Property Manager have a manageable portfolio, with the time to devote the required time and attention to managing your building?

• Are day to day repairs and maintenance needs attended to promptly?

• Are your Service Charge accounts up to date?

• Are Service Charge arrears collected efficiently?

• Is your Managing Agent completely transparent on their management fee, administration charges and commissions they earn?

• Are the directors happy that the managing agent is taking as much of the stress and hassle of the building’s management off their hands?

• Does your management contract define agreed key performance standards that your managing agent is contractually obliged to deliver?

and perhaps the most important of all…

• Do the residents feel they are getting value for money on their service charges?

If you have answered "No" to any of the above questions, you are not getting the service you deserve. We can help. 

We can give the following:

• Quality Commitment - our management agreement contains key measureable standards that we both agree on before the contract is signed. The expected quality standards are therefore an express contractual commitment.
• 24-hour Emergency Cover – via AXA Out of Hours Emergency Repairs Service

• Communication – residents are able to report repair needs or other issues via our website or by telephone 24 hours a day, 365 days a year.

• Communication – each building or development we manage has its own dedicated email address. This ensures that the Property Manager and staff tasked with the management of the particular site can easily access the emails for that site. Unlike most other Managing Agents if the Property Manager is off sick or on holiday emails are still received and handled by other team members and not left waiting for the Property Manager to return or for a generic email account to be checked.

• Dedicated Designated Client Account – all service charge and reserve funds are held in bank accounts dedicated to the individual building or development. We do not receive payments into a common pooled bank account.

• Dedicated Property Managers – each building or development we manage has a dedicated Property Manager who is responsible for all aspects of its management. Unlike some other Managing Agents we do not pass certain aspects of the management, such as major works, to other departments who have no personal knowledge of the building, development or its residents.

• Quality of Service - all our Property Managers are either Members of the Institute of Residential Property Management or working towards such qualification and accreditation and have ongoing training and Continuous Professional Development. We subscribe to the RICS Service Charge Residential Management Code.

• Transparency on fees – annual fixed fee to cover all regular management tasks. Additional fees, such as for major works, are always agreed beforehand with clients and notified to all owners.

• Reasonableness of fees – unlike some other Managing Agents we only charge such administration fees as are necessary to reflect the time spent in dealing with the required task.

• Impartiality – unlike some other Managing Agents we do not collect any commission from external contractors or advisors to place business with them. Furthermore, we do not charge contractors to apply for membership of our Approved Contractors Panel.

To find out how we can help you and address any particular issues you have at your building or development please contact us.

Call 0203 475 9067 or email info@managedpartnerships.co.uk or Contact us here.