How to make a Complaint

We set ourselves very high standards of service. If you believe that we have failed to meet these standards or things have gone wrong, then please let us know.

We are anxious to resolve things for you as quickly as we can and learn from any mistakes we have made to avoid the same problem arising in the future.   

We aim to ensure that:

• Making a complaint is as easy as possible

• We treat your complaint seriously

• We deal with your complaint promptly and in confidence

• We learn from complaints and use them to review and improve our service.

How to make a complaint:

Firstly please explain the problem or concern either verbally or in writing to the member of staff with whom you are dealing with as they may be able to resolve the matter for you quickly.

If you are not satisfied with the response you are given and would like to make a complaint please send your complaint in writing to:

The Complaints Department

Managed Partnerships Limited

124 City Road

London EV1V 2NX

or: info@managedpartnerships.co.uk

Please explain your complaint as fully as you can and let us know what you wish to see done to remedy the problem.

Your complaint will be logged and a letter or email of acknowledgement and our understanding of the nature of your complaint will be sent to you within one week.  The letter or email will include a complaint reference number, the name of the relevant person who will be dealing with your complaint and the process that will be followed in order to resolve your complaint.