Residents

Most of our dealings on a day to day basis in managing a building or estate are not with the Freeholder or RMC. They are with individual homeowners.

The partnership between the residents and the Managing Agent is vital in ensuring the building and development is safe, maintained and managed to the highest standards.

We recognise that the property we are managing is home to sometimes hundreds of people and we have a crucial role to maximise the living experience to residents and also the financial asset of each homeowner.

By logging into the Resident Portal on our website, owners can access:

24 hour Emergency response

Reporting facility for repair needs and other issues, 24 hours a day, 365 days a year

Access to view your Service Charge account and make payment online

Access to copies of important documents including

Your Buildings insurance policy

Service Charge Accounts

Service Charge Budget

Major Works progress reports

Other ways we help individual residents include:

• Homeowners having their own individual communication preferences, email, text or post

• Each building or development having its own dedicated email address

• We liaise between residents, insurers, loss adjusters and contractors in the process of insurance claims

• We promptly deal with enquiries from solicitors as part of the sale process of an individual flat or house (additional fee charged)

To find out more information and to see how we can help Contact us.